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Check print is not lining up for 1 company

  • 1.  Check print is not lining up for 1 company

    Posted Sep 09, 2020 11:57 AM
    Good morning,

    I have a user who is having an issue with checks not printing properly out of 1 company. This is the first check run for this company. The modified reports dictionary is the same as other similar companies, however it is printing a different layout. I verified the layout. I verified that the modified report was selected. I even flipped her modified reports to another similar company's with the same layout to test. It is still printing incorrectly. the lines are not lining up. Where else should I look? We have Mekorma, but this company is not setup on Mekorma. This company is using a modified GP report. Please help. Any suggestions on where to dig, what to test, etc. is greatly appreciated. Everything looks like it should as far as I can tell.

    #GP2015and2015R2
    #GPAdmin
    #CheckPrint​​​​

    Thank you!

    ------------------------------
    Angela Morehouse
    CC Industries
    Chicago IL
    ------------------------------
    Academy - Online Interactive Learning from Experts


  • 2.  RE: Check print is not lining up for 1 company

    TOP CONTRIBUTOR
    Posted Sep 09, 2020 03:33 PM
    Hi Angela,

    Regarding "...it is printing a different layout..."

    Can you further elaborate on how "incorrect" the situation is?

    1. Is the correct check format / report being used (take note of the report name in the title bar of the screen output)?

    2. Are the information printed correct - but just "slightly off"... ?

    3. ... or are they "totally off" / being printed in the wrong places?

    By the way, since this company is "different" from the others, it might be a good idea to assign/create a different Alternate / Modified Forms and Reports ID* (which you might need to configure differently). Also, please check if the "GP Modified" version of the check format / report is selected.
    * in the User Security Setup window

    ------------------------------
    Ryan Galang
    BTP Technologies LLC
    CHANTILLY VA
    ------------------------------

    Academy - Online Interactive Learning from Experts


  • 3.  RE: Check print is not lining up for 1 company

    GOLD CONTRIBUTOR
    Posted Sep 11, 2020 12:06 PM
    Hi Angela,

    Since the Mekorma operates using the Alt/Modified forms and reports.  In the image you will see that under print payables checks it is using Mekorma instead of GP. Unless a user is given a unique ID it will use the default.  There are two ways to deal with this.  One, when printing checks unmark the Mekorma for the GP window.  the other is to create a new ID, with the GP checked, and assign to that user.
    Print Checks


    ------------------------------
    Michael Taranto, CPA
    President
    ERP Consulting, LLC
    Pataskala, OH 43062
    614-342-0098 mtaranto@erpconsultingLLC.com
    erpconsultingllc.com
    ------------------------------

    Academy - Online Interactive Learning from Experts


  • 4.  RE: Check print is not lining up for 1 company

    Posted Sep 11, 2020 12:34 PM
    Thank you for your responses. I was working harder, not smarter. The Check Format selected on the Payables Management Setup was incorrect. It took quadruple checking to notice it. Once corrected the problem was fixed.

    ------------------------------
    Angela Morehouse
    CC Industries
    Chicago IL
    ------------------------------

    Academy - Online Interactive Learning from Experts


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