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Workflow: Alternate final approver

  • 1.  Workflow: Alternate final approver

    Posted 4 days ago
    Hi All,

    I try to use the Alternante final approver in the workflow, but its not working well.

    I uncheck the option allow the originator to be an approver, and I check Use the alternate final approver.

    Instead if its not the originator who subtmit a new vendor, it always goes to the final approver.

    I dont understand why it's dont going on the Assigned to when the conditions are met?

    Thanks for your help.

    Martin St-Pierre
    Humanware Technologies
    Drummondville QC
    Academy - Online Interactive Learning from Experts

  • 2.  RE: Workflow: Alternate final approver

    Posted 4 days ago
    Usually, the Alternate Final Approver will be used when, for example, you have a Workflow setup and it's marked to always require approval, but the approval conditions on the steps are not True, hence none of the steps require approval, since the overall workflow is configured to always require approval, it will first look for an alternate final approver to take action on the workflow, otherwise if one isn't specified in Workflow Maintenance, then it will route the workflow to the Workflow Manager(s) of that specific workflow type, since at least one manager is required to use the Workflows.

    Without seeing the configuration of the Workflow type you're using, both in Workflow Maintenance and then on each of the workflow steps, it's hard to troubleshoot an issue like this through the forums, as we'd have to look at the workflow submitted, then route it through the workflow configuration and settings to see if it is routing correctly and if not, why it isn't.

    If the approval conditions on the workflow are true, and approval/action is taken per the workflow step, then it probably isn't going to route to the alternate final approver, but again, we'd need to see the configuration of the workflow and steps.

    Thank you

    Derek Albaugh
    Sr. Support Engineer
    Moorhead MN

    Academy - Online Interactive Learning from Experts

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