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  • 1.  Purchase Return

    GOLD CONTRIBUTOR
    Posted Aug 12, 2020 05:38 PM
    I have a number of open receipts that need to be switched to different PO's.  The receipts will not come up as an option to pick in the Purchase Return transaction entry window.  I have checked that there is enough inventory available, I have reconciled the items and the receipts still don't some up.  The PO is not closed.

    Why will the receipt not come up to be returned and backed out?
    Is there another way to do this?
    THANK YOU!

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    Teresa Waters
    Controller
    La Crosse Milling Company
    Cochrane WI
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  • 2.  RE: Purchase Return

    GPUG ALL STAR
    Posted Aug 12, 2020 05:51 PM
    This only means the receipts are fully consumed based on your inventory valuation method - this happens often when receipts are of Shipment/Invoice type. The workarounds,  should you want to avoid the headaches, are as follows:

    1. Print the Purchase Receipts report (Inventory > Reports > Activity > Purchase Receipts) and see if you can spot other receipts you can pull from.

    or,

    2. You can do the return manually by posting two separate transactions, the first one is adjustment entry to correct the inventory balance, and the other transaction is an AP credit memo to correct the vendor balance (if needed).

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    Mariano Gomez Bent, MVP, Dynamics Credentialed Professional
    Director of Technology
    Mekorma
    ROSWELL GA
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  • 3.  RE: Purchase Return

    Posted Jul 15, 2022 09:43 AM
    Hello @Mariano Gomez Bent-

    I came across this post as I'm having the same issue and have a follow up question.  If I select the Returns Transaction Entry type of "Return"​ I don't have any receipts available.  If I select "Return w/Credit" then I do have receipts (all the ones that I expected from the report you recommended).  Does this make sense?  We're new to using the POP Returns in GP and it always seems like more of a hassle than it should be.  

    Thanks!

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    Kristy James
    Financial Controller
    Dairyland Electrical Industries, Inc
    Stoughton
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  • 4.  RE: Purchase Return

    GPUG ALL STAR
    Posted Jul 15, 2022 09:51 AM
    Kristy,
    That's correct, that would be a Return w/Credit since you already posted the transaction as a Shipment/Invoice.

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    Mariano Gomez Bent, MVP, Dynamics Credentialed Professional
    CTO
    Mekorma
    ROSWELL GA
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