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Cash Receipt not showing in GL and Invoices still show open

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  • 1.  Cash Receipt not showing in GL and Invoices still show open

    Posted 16 days ago
    Good Afternoon, I'm new at this so here goes, we have  a cash receipt that is dated for last month and it is not show on GL and invoices are showing updpaid. We tried running reconcilitation in Sales and check links but invoices still show unpaid.Any advice appreciated!

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    Michelle
    Youngstown OH
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    Academy - Online Interactive Learning from Experts


  • 2.  RE: Cash Receipt not showing in GL and Invoices still show open
    Best Answer

    TOP CONTRIBUTOR
    Posted 16 days ago
    Hi Michelle,

    Cash receipt not showing in GL
    • Can you check if there is an outstanding RMCSH batch in Transactions >> Financial >> Batches?
    Invoices showing as unpaid
    • Has the cash receipt been applied to the invoice?
    • if not, go to Transactions >> Sales >> Apply Sales Documents


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    Ryan Galang
    BTP Technologies LLC
    CHANTILLY VA
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    Academy - Online Interactive Learning from Experts


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