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POP Invoice Match not showing up in AP

  • 1.  POP Invoice Match not showing up in AP

    GOLD CONTRIBUTOR
    Posted Mar 17, 2020 11:42 AM
    Hello,
    I have a situation where an invoice was matched through POP and is posted but is not showing up in AP to be paid.  I've never seen this happen before so I'm not sure how to fix.  Has anyone else seen this happen?

    Thanks,
    Melanie

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    Melanie Knight
    System Administrator
    NetJets Inc.
    Columbus OH
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    Academy - Online Interactive Learning from Experts


  • 2.  RE: POP Invoice Match not showing up in AP

    GPUG ALL STAR
    Posted Mar 19, 2020 10:20 AM
    Hi @Melanie Knight

    If you could be more specific or send screenshots of what you are seeing we may be able to help more, but you have not really provided enough information on this one.

    Send shots of the Invoices header and distribution (black out anything you consider confidential).

    Also, note the doc date and due date on it

    A shot of the Transaction Inquiry by Vendor showing the doc will also tell us which set of tables it is in.​

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    Academy - Online Interactive Learning from Experts


  • 3.  RE: POP Invoice Match not showing up in AP

    Posted Mar 19, 2020 01:14 PM
    Hi @Melanie Knight,

    I've seen this and fixed by checking on your PM master key table (PM00400). Check the document number exist and if the status is correct.

    Thanks,
    Haydee​​

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    Haydee Mirador
    Trudell Medical Limited
    London
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    Academy - Online Interactive Learning from Experts


  • 4.  RE: POP Invoice Match not showing up in AP

    GOLD CONTRIBUTOR
    Posted Mar 20, 2020 08:52 AM
    Thanks @Haydee Mirador and @Jo deRuiter!  The Check Links fixed the problem.​​

    ------------------------------
    Melanie Knight
    System Administrator
    NetJets Inc.
    Columbus OH
    ------------------------------

    Academy - Online Interactive Learning from Experts


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