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Emailing with GP 2018 and Windows 10 pro

  • 1.  Emailing with GP 2018 and Windows 10 pro

    TOP CONTRIBUTOR
    Posted 19 days ago
    Hello,
    We have a new employee that we had set up and copied her role from another user.  When she tries to email out of GP (invoices, eft, etc) she get the the message stating
    "you need to create a Microsoft Outlook profile. IN Microsoft windows, go tot he Control Panel and open Mail."  Once she clicks okay she gets the message,
    "Connection to the MAPI server not available. Unable to send email or select addresses."
    I have checked her setting preferences and it is set to MAPI. (I tired to change it to exchange with no luck)
    She has a 64 bit operating system
    Outlook is 364   32 bit
    Windows 10 pro
    I checked with our IT department to make sure she was set up correctly and they said they believe this is a GP issue.
    I am not sure what else to try considering we have set her up just like the rest of us.
    Is there something I am missing?
    Thank you

    ------------------------------
    Katie Pieczynski
    Accounts Receivable Manager
    DANSR
    Champaign IL
    ------------------------------
    Academy - Online Interactive Learning from Experts


  • 2.  RE: Emailing with GP 2018 and Windows 10 pro

    GPUG ALL STAR
    Posted 19 days ago
    Hi @Katie Pieczynski

    Does she have a local install of Outlook running yet? Has she signed into it?

    What this is saying is GP Can't find any code on the machine she's running that says there is an outlook client there.​

    This is from a Microsoft Article (Link at the Bottom)

    SYMPTOM

    Regarding the "Either there is no default mail client or the current mail client cannot fulfill the message request. Please run Microsoft Outlook and set it as the default mail client." or "Connection to the MAPI server not available. Unable to send e-mail or select addresses." when users attempt to use the e-mail functionality within Microsoft Dynamics GP.

    Click to view this full BLOG article (with screenprints.

    RESOLUTION

    The resolution to these errors as we've frequently seen is done in two parts:

    A. On the machine(s) that Microsoft Dynamics GP and Outlook installed, under Control Panel, and under User Accounts and then when you click on Mail, there should be a mail profile needs to be setup and selected to be used as the default.

    B. As mentioned in the System Requirements for Microsoft Dynamics GP 2013 page:

       1. If you're using a 64-bit version of Office/Outlook, in the System Preferences window (Microsoft Dynamics GP > Setup > System Preferences), the Server Type needs to be set to 'Exchange'.

        2. If you're using a 32-bit version of Office/Outlook, in the System Preferences window, the Server Type can be set to either MAPI or Exchange.

    If the Server Type is set to 'Exchange', users may see a Exchange login window appear when they click on the Send To and then Mail Recipient(Text) buttons when emailing a report or document from within the Dynamics GP 2013 application. Once they enter their credentials, an Compose email window will appear:

    --If the Server Type is set to 'MAPI', an Outlook email window will appear as if a new email window was opened within Outlook itself.

    -- Microsoft Dynamics GP 2013 is supported on both Office 2010 and Office 2013, 32 bit and 64 bit.

    --The 'Exchange' server type only supports XPS and DOCX, PDF is not supported.

    Note: Click to view system requirementsfor other Microsoft Dynamics GP versions. 

     

    If after making the above changes, the email functionality still doesn't work in Microsoft Dynamics GP or you're still getting the same errors, you can also try the following that we've seen resolve email issues in the application:

    1) First, log into the workstation where you're seeing these email functionality issues in Dynamics GP, as an Administrator account. 

    2) Go to Start > Run, type REGEDIT and click OK to open the Registry Editor

    3) You will want to backup the HKEY_LOCAL_MACHINE keys by right-clicking on that node, selecting Export and saving the keys to a location you can restore from later if necessary

    4) Once that is done you'll want to expand HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\IniFileMapping\win.ini

    5) If you look in the right-hand pane when win.ini is highlighted you'll likely not see a MAIL string key. Right-click on win.ini and select New > String Value. Name this new value: MAIL

    6) Double-click on the MAIL key and set its value to the following:

                          SYS:MICROSOFT\WINDOWS NT\CURRENTVERSION\MAIL

     

    7) You then need to create the key(s) that the MAIL key refers to. If this is a 32-bit machine you'd need to use option A below. If this is 64-bit use option B:

         Option A:

               a) Expand HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion

               b) Right-click on CurrentVersion and select New > Key

               c) Name this new key: MAIL

               d) Right-click on the new MAIL key and select New > String Value.

               e) Name this new string value: MAPIX

               f) Double-click on MAPIX and set the value to 1.

     

        Option B:

               a) Expand HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion

               b) Right-click on CurrentVersion and select New > Key

               c) Name this new key: MAIL

               d) Right-click on the new MAIL key and select New > String Value.

               e) Name this new string value: MAPIX

               f) Double-click on MAPIX and set the value to 1.

     

    8) You must restart the machine after making any Windows Registry changes, for the changes to then take effect.

    While there could be other issues causing email functionality not to work in Microsoft Dynamics GP, the above would be the first items we would begin looking at to rule those out.

    https://support.microsoft.com/en-us/topic/e-mail-error-in-microsoft-dynamics-gp-either-there-is-no-default-mail-client-or-the-current-mail-client-cannot-fulfill-the-message-request-please-run-microsoft-outlook-and-set-it-as-the-default-mail-client-ade64dfb-58c4-26f6-7584-38db2310d0f0



    ------------------------------
    Jo deRuiter
    🌟 GPUG AllStar 2019
    💫Granite Award Winner 2018,2019
    Atlanta Chapter Leader
    Credential Council Co-Chair
    Aisling Dynamics Consulting, LLC
    ERP Practice Manager
    jo.deruiter@aislingdynamics.com
    9518674366
    Alpharetta, GA
    aislingdynamics.com
    ------------------------------

    Academy - Online Interactive Learning from Experts


  • 3.  RE: Emailing with GP 2018 and Windows 10 pro

    TOP CONTRIBUTOR
    Posted 19 days ago
    So after I posted this I thought of something else to try and it worked.
    We recently set up multi factor authentication for outlook.  So anytime we change our password we have to log onto our terminal server and sign into outlook there in order for GP to recognize the change.  So since this was a new employee we had not had her sign onto the terminal server and log into outlook there.  Once she did that it created her profile that GP now recognizes.  Hopefully this will help if anyone else runs into this issue.
    Thank you

    ------------------------------
    Katie Pieczynski
    Accounts Receivable Manager
    DANSR
    Champaign IL
    ------------------------------

    Academy - Online Interactive Learning from Experts


  • 4.  RE: Emailing with GP 2018 and Windows 10 pro

    GPUG ALL STAR
    Posted 16 days ago
    Yep.  We also use two-factor authentication and it creates...  extra steps... on the phones, with applications, ...  Everywhere.

    ------------------------------
    Blair Christensen
    Database Administrator
    Oppenheimer Companies, Inc.
    Boise Idaho GPUG Chapter Leader
    GPUG All-Star
    ------------------------------

    Academy - Online Interactive Learning from Experts


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