This is a first for me after 28 years of working in Accounts Receivable, as our company has a 100% unconditional guarantee, if you are not satisfied, you do not have to pay. However, a new client received services, sent payment, check was deposited, but then stopped payment on the check. How do I "void" this payment, and make sure that it shows up on the Bank Reconciliation, as well? This check was part of a larger deposit, so it was one of many checks in that days deposit that was posted.
I had this recently for the first time in GP as well. In the Sales Module I used the NSF feature by going to Sales>Transactions>Posted Transactions. Enter the payment information of which cash receipt you want to void and then I used the NSF button but changed the fee to $0.00 (as this was a Service Issue and not something I would charge the customer for).
I hope this helps!
For bank rec, you should see this voided trx in Bank Deposits as a negative cash receipt to be "deposited". Simply make a bank deposit for it which is to mark it as a negative deposit to match your bank statement when you go to reconcile that account.
Joann - you would first need to void the deposit that the check was included in (Financial/Bank Deposits/Option = Void). Then you should be able to void the actual cash receipt (Sales/Posted Transactions). I'm not sure you can void the deposit if you've already 'reconciled' it on a previous bank statement. In that case, I'd probably issue a debit memo to zero out the cash receipt.
There is no need to void the original deposit - it was fine and shouldn't be touched. Just voiding the cash receipt will be fine.
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