Frequently Asked Questions

Getting Started

It’s my first time to the site, how do I start engaging with the Community?

To access the community to register for events, post discussions, and network with your peers – among other things – you’ll need to Join by creating a username and password. To do so:

  1. Click Join button in the upper right corner
  2. Click Join as a Company or Join as an Individual
  3. Complete Step 1: Create Your Membership Profile
  4. Complete Step 2: Determine if Your Company is Already a Member – Select Company or Click on Create New Account (Company)
  5. Follow the prompts to complete your profile to login to the community
How do I connect with other users in the user group?

All User & Partner Members and Subscribers are included in the Directory. Click on Participant Directory under the Learn & Engage menu option. Subscribers have access to the basic search capabilities. Members have access to advanced search options to filter by things like role, industry, number of licenses, and more.

Please note, while contacts for partner organizations are listed in the directory, partners do not have access to search the directory.

Can I post a job on GPUG?

Posts about job openings and/or announcements are not allowed in any user group online forums as per our Code of Conduct. This includes posting open positions at your company as well as advertising that you are looking for a job.

My Profile

Where do I edit my contact information?

Once logged in, navigate to your Profile by either selecting the My Profile option under Membership in the left navigation menu or clicking the drop down next to your picture in the upper right and clicking the Profile option. You can edit by going to the Update Contact Details button.

How do I add or remove contacts from my company?

Once logged in, navigate to your Profile.
Select the Add and Manage Users button. You should see a list of all contacts associated with your company.
To make changes to an existing contact, click the Edit button next to their name.

  • To remove an existing contact, click Delete. *Only Account Administrators and the primary contact can remove a contact from an account. An Account Admin will not be able to remove another Account Admin
  • To add a new individual, click New Contact button.
How do I change the Primary Contact listed for my company's account?

You need to contact Support by submitting a Support Ticket to have a new Primary Contact designated on your account. Please include name and email address of who it should be changed to.

What is the Primary Contact?

This is the main contact for the company and can add/edit/remove users. Can also edit/remove other Account Admins. The primary contact also receives email communications when the account is scheduled to be renewed.

What is the role of Account Administrator and Billing contacts on the account?

The Account Admin can add/edit/remove contacts associated with the account. Cannot remove another Account Admin.
The Billing contact will receive future email communications when the account is scheduled to be renewed.
Please note, deleting an individual from your company contacts will disassociate that individual from your company and its membership. It will not delete their profile on the user group site.

How do I upload a profile photo?
  1. Click on the profile icon in the right hand upper navigation area. You will see a fly-out menu open, and choose PROFILE.
  2. Underneath the profile photo area, click on ACTIONS. A drop down menu will appear and choose CHANGE PHOTO.
  3. Upload a file, and then you can resize and crop it.
  4. Press Save! You've added a profile photo.

You can also change your profile photo to your LinkedIn photo by pressing IMPORT YOUR INFO under the LinkedIn option on your profile.

How do I import my LinkedIn information to my profile?
  1. Log into GPUG.com and navigate to your profile. From there, click on IMPORT YOUR INFO
  2. You will need to use your LinkedIn credentials to allow Higher Logic access to pull your information over. Press ALLOW ACCESS.
  3. Now you will get a screen that will allow you to compare your GPUG profile to your LinkedIn information. Under the ACTIONS column, click the checkbox to bring your information over.
  4. Press SAVE and CONTINUE.

That's it - you are done!

Membership

What is the length of a membership?

All memberships are 1-year in length from your initial sign-up date.

What is the current pricing model?

For the User Group for Dynamics GP, the pricing model is as follows:

  • Small Business - $450/year (1-9 Dynamics GP Licenses)
  • Mid Market - $800/year (10-49 Dynamics GP Licenses)
  • Large Enterprise - $1100/year (50+ Dynamics GP Licenses)

For more addition membership details, view our Membership Overview page.

What currency do we currently accept?

We currently accept USD.

Why do I need a membership?

By paying annual membership dues, Members have access to all benefits of the User Group including access to all virtual events and recordings, complimentary attendance to all Chapter meetings, participation in all discussion forums and communities, advanced member directory capabilities, as well as discounts on event registration and academy class participation. Membership dues are assessed based on the number of Dynamics licenses your company has purchased, and one membership gives everyone in your organization access to all user group benefits. By signing up for a paid membership, your organization has the ability to fully engage with the unlimited resources allowing greater success with the Microsoft Dynamics solution.

Can companies/individuals based outside the U.S. join the User Group Community?

Yes, the user group community has a growing international membership and many of our benefits, resources and educational opportunities are available online.

Does the user group community offer education opportunities?

Yes! We offer and produce live webinars that are free to subscribers and members; however, our recorded webinar library is a paid member benefit. Additional educational opportunities are offered through our Academy Courses that allow users to build their skills through in-depth training. Academy classes are offered both online as well as an in-person location.

What is a chapter meeting?

Chapters are your way of connecting with other Microsoft Dynamics users in your local area. By engaging with your local chapter, you’ll meet other Dynamics GP users who live and work near you, hear what’s working (and what isn’t) from real users, learn about new product features and increase your Dynamics GP skill set.

To get started, view the Chapters section of the user group site and search for a chapter near you and get involved.

Is the GPUG magazine free to members?

Yes! The GPUG magazine is mailed free to members on a bi-annual basis. The review of archived issues is a paid member benefit and can be viewed online. The GPUG magazine provides Microsoft Dynamics product updates and experiences from user group members on a myriad of topics related to your Microsoft Dynamics product.

If I leave my organization, will my membership go with me?

Because the membership option for GPUG is company based only, the membership will stay with the organization versus an individual.

What is the difference between a Member and a Subscriber?

By paying annual membership dues, Members have access to all benefits of the User Group including access to all virtual events, complimentary attendance to all Chapter meetings, participation in all discussion forums and communities, advanced member directory capabilities, discounts on Academy courses, and savings off each conference registration. Membership dues are assessed based on the number of Dynamics licenses your company has purchased, and company membership gives everyone in your organization access to all user group benefits. Other membership options also available.

Subscribers have access to all open webinars (meaning those that aren't designated Members Only), can attend 1 Chapter meeting per year, can join and participate in all open communities like the Open Forum and Chapter communities, and can access the basic search feature of the directory. Subscribers are encouraged to attend Academy courses and Summit; however, they are not eligible for the Member discounts on registration. Subscribers do not pay annual membership dues.

I created a profile. What does that mean and what can I do?

Creating a profile is the first step to engaging with a GPUG. After creating your profile, you will have Subscriber access to GPUG and its benefits.

Subscribers have access to all open webinars (meaning those that aren't designated Members Only), can attend 1 Chapter meeting per year, can join and participate in all open communities like the Open Forum and Chapter communities, and can access the basic search feature of the directory. Subscribers are encouraged to attend Academy courses and Summit; however, they are not eligible for the Member discounts on registration. Subscribers do not pay annual membership dues.

What is a SIG community?

A SIG or Special Interest Group is a community within a larger organization with a shared interest in a specific area of knowledge or industry. All communities are a great way to connect; however, if you’re looking to connect with people who have similar interests, a SIG may be right for you. View our current SIG Communities.

Login Questions

I forgot my password or username, how can I get access to the site?
  1. Click the Login button in the upper right corner.
  2. Click the Forgot Password link
  3. Enter your email address associated with your account.
  4. You have 3 options to recover your password: email to your primary email, email to your secondary email or text message to your mobile phone. You will need to provide your secondary email and mobile phone in order to use these options. (need to be updated in your Profile) Mobile phone numbers must be validated before being used for password recovery.

Follow the prompts for your chosen password recovery method.

  • If you chose email, a reset link will be emailed to you. When you follow the link, you can reset both your username and password OR just your password.
  • If you chose mobile phone, a reset link will be texted to you. After validating the code, you can reset both your username and password OR just your password.
How can I reset my password?

There are two ways to reset your password. If you are logged in, navigate to your Profile. Click the Update Contact Details button. Select the Update Login option.

You can also reset your password following the steps below:

  • Click the Login button in the upper right corner
  • Click the forgot password link
  • Enter your email address associated with your account.

You have 3 options to recover your password: email to your primary email, email to your secondary email or text message to your mobile phone. You will need to provide your secondary email and mobile phone in order to use these options. (need to be updated in your Profile).Mobile phone numbers must be validated before being used for password recovery. Follow the prompts for your chosen password recovery method.

  • If you chose email, a reset link will be emailed to you. When you follow the link, you can reset your password.
  • If you chose mobile phone, a reset link will be texted to you. After validating the code, you can reset your password.

Firewall & Site Access Information

What are the IP Addresses for GPUG?

Our website, GPUG.com, has three dedicated IP addresses which it is hosted on: 52.70.138.19, 52.6.165.57, and 64.94.16.118. If your company has firewalls set up to restrict website access these three IP addresses will need to be added to your allowed list in order for you to access GPUG.com.

If I am not receiving emails from the website/community what should I do?

Please add the following IP addresses to your company's whitelist:

  • 54.240.14.216
  • 54.240.14.217
  • 54.240.14.218
  • 54.240.14.219
  • 54.240.14.220
  • 54.240.14.221
  • 54.240.14.31
  • 54.240.14.32
  • 54.240.14.78
  • 54.240.14.79
  • 54.240.14.80
  • 54.240.14.106
Is the GPUG website accessible through any browser?

Yes, the GPUG website is compatible with all web browsers (Internet Explorer, Chrome, Firefox, Edge and Safari). If you are using Safari, you will need to enable cookies to Always Allow in the Settings. On a desktop, open Safari -> Setting -> Block Cookies -> Always Allow. On a phone, open Settings -> Safari -> Block Cookies -> Always Allow. 

Events

How do I register for an event?

From any event list or schedule, click on the event title or the Details button. If you are already logged in, you will see a Register button on the right side of the event description. Click the button and follow the instructions to complete your registration.

If you're not already logged in, click the Login & Account Setup button. After entering your credentials, the Register button will be visible. Click the button and follow the instructions to complete your registration.

NEW: one-click register allows you to quickly register without opening up the details of a meeting

What if I miss an event I registered for?

If you miss an event you registered for – don’t worry! All virtual webinars are recorded and published in the Recordings Library. These recordings are available to Members whenever it fits in their schedule. You can access webinar recordings by selecting the Webinar Recordings option under Learn & Engage in the left navigation menu. Make sure to Register, all registrants receive an email with a link to the recording, usually within 24 – 48 hours after the recording date.

A select number of webinars – like User Group Informational sessions and Partner Showcases – are available for both Members and Subscribers in the Public Webinars – Recording Library.

Chapter meetings are not recorded; however, slide decks for content covered during the meeting are shared in the Chapter Community. Visit the Chapter Meetings page to find your local community.

If you miss an Academy course, please contact the Academy team at academy@gpug.com.

How do I invite others from my company to attend an event?

If you see an event you want to share with a colleague or friend, open the meeting by clicking on the title or details button, from there you can use the Share Bar to share through social media, email or a direct link.

How do I subscribe to your RSS feeds?

Click on the RSS feed you want to subscribe to; feeds are located on the All Events, Chapter Meetings, Webinars, and Academy web pages. In Internet Explorer and Firefox, you should see options on how to consume the feed and the ability to subscribe (similar to the screenshot below).

If you are using Chrome, you will need to install an RSS Feed Reader if you do not currently have one in order to consume and subscribe to the RSS feed.

Can I add the event RSS feeds to my website?

Yes, feel free to add any and all GPUG RSS Feeds to your website! To get the URL for the feed, click on the icon for the feed you want to add. Copy the URL from the browser address bar. Depending on what website platform you use, you may have available widgets for displaying the RSS feed on your site (like what we have on our Home Page for the Open Forum discussions). Every web platform is different so if you're unsure of how your site can consume the RSS feed, check with your IT department or website administrator.

Have a question about a specific conference?

FAQs for a particular conference are the best place to look for answers. From the Conferences Overview page, select your conference, then click/tap About Us, select FAQs or Frequently Asked Questions.

Cancellations & Refunds

What is your cancellation and refund policy?

All purchases are final and not eligible for refund unless otherwise noted for the specific program or event.

Registration

How do I transfer or switch my registration to someone else at my company?

Make sure the person you are transferring to is set up as a User
Once you are logged in go to your Profile and click on My Registrations.
The meeting should be listed under Upcoming Events

  • Click on Meeting Details
  • Click on Edit Registration
  • Click on Transfer
  • Select the name of the person you would like to transfer registration to.

Both people should receive a confirmation email that registration has been transferred.

What if I miss a Webinar I registered for?

All virtual webinars are recording and published in the Recordings Library. These recordings are available to Members whenever it fits in their schedule. You can access webinar recordings by selecting the Webinar Recordings option under Learn & Engage in the left navigation menu. Make sure to Register for these events even if you are not sure if you can make it, you will receive an email with a link to the recording, usually within 24 – 48 hours after the recording date.

A select number of webinards - like Partner Showcases - are available for both Members & Subscribers in the Public Webinars-Recording Library.

Are chapter meetings recorded?

Chapter meetings are not recorded; however, slide decks for content covered during the meeting are shared in the Chapter Community. Visit the Chapter Meetings page to find your local community.

If you miss an Academy course, please contact the Academy team.

How do I register for a Chapter Meeting?

Once you are logged in, click on the drop down for Chapters Icon on the left side of the screen

  1. Select My Chapter Community
  2. Chapter meetings for your Community will display
  3. When you find one you would like to attend select JOIN
  4. Make sure your email address is correct
  5. Select how you would like to receive emails
  6. Select Yes join the Community

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